The internal reference for how the Programme is run day to day — roles, processes, and standards that keep delivery consistent and safe.
1. Purpose
This Handbook brings together the operating standards for the Programme. It is the single reference for staff and coaches and sits alongside the policy documents it links to.
2. Roles and Responsibilities
| Role | Responsibility |
|---|---|
| Founder / Principal | Strategy, method, brand, final accountability |
| Programme Lead | Day-to-day delivery, scheduling, quality |
| Designated Safeguarding Lead | All safeguarding matters and referrals |
| Coaches / Trainers | Session delivery, mentoring, tracking |
| Operations / Admin | Enrolment, records, data, payments |
3. Participant Lifecycle
- Enquiry & eligibility — screen against eligibility criteria.
- Enrolment — Participant Agreement + Consent Form completed.
- Onboarding — issue the Daily SOP, Digital Discipline SOP, and Community Rules.
- Delivery — sessions, mentoring, daily tracking.
- Review — progress checkpoints against goals.
- Completion — assessment and certificate.
- Aftercare — alumni support and feedback.
4. Daily Operations
Each delivery day follows the Daily SOP Manual. Coaches confirm attendance, run the planned session, capture tracking data, and flag any concern to the Programme Lead or DSL.
5. Health, Safety & Safeguarding
- Venues are risk-assessed before use; first aid and emergency procedures are in place.
- All staff follow the Safeguarding Policy.
- Incidents are logged and reviewed.
6. Records and Data
Records are kept accurately and securely, in line with the Privacy Policy and Data Retention Policy.
7. Quality and Continuous Improvement
We review outcomes, feedback, and complaints each cohort and update SOPs accordingly. Standards are non-negotiable; methods improve continuously.
8. Business Continuity
Where a session cannot run (illness, venue, weather), the Programme Lead arranges a replacement or remote delivery and notifies participants promptly.